Refund policy

Return & Refund Policy

At PupDaily, we’re committed to creating high-quality products designed to support your dog’s daily health and well-being. We want you to feel confident when ordering from us and satisfied with your PupDaily experience.

We understand, however, that a product may not always meet your expectations. That’s why we’ve created a simple and transparent return and refund policy.

30-Day Return Policy

You have 30 days from the date your order is delivered to request a return.

Our priority is your satisfaction, and our customer support team will be happy to assist you throughout the process.

Return Eligibility

To be eligible for a return, the product must:

Be returned with its original packaging whenever possible.
Not be damaged due to misuse, improper storage, or negligence.
Be returned in accordance with the instructions provided by our customer support team.

PupDaily reserves the right to review each return request individually.

How to Request a Return

To initiate a return, please contact us through our customer support page:

https://pupdaily.co/pages/contact

Please include your order number and a brief explanation of why you would like to return the product. Your feedback is also appreciated and helps us improve our products and customer experience.

Please do not send a return before receiving instructions from our customer support team.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part, including:

A defective product
A product damaged during shipping
An incorrect item being delivered

Once your return request has been reviewed, our team will provide you with the appropriate return instructions.

Any applicable return shipping costs may be deducted from your refund once the returned product has been received and inspected.

Please note: Delays caused by customs clearance, carrier processing, or other circumstances outside of PupDaily’s control are not considered grounds for an automatic refund.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery through:

https://pupdaily.co/pages/contact

Please provide your order number and, when applicable, photographs showing the issue.

If the claim is approved, PupDaily will cover the applicable return costs and may offer either a replacement or a full refund.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 7 business days.

Please note that your bank or payment provider may require additional time to process and display the refund in your account.

Original shipping charges may be non-refundable unless the return is the result of an error by PupDaily.

Exchanges

If you would like to exchange your product for another available product or variant, please contact us through:

https://pupdaily.co/pages/contact

Our team will provide you with the necessary instructions.

Depending on the circumstances, you may be required to pay any difference in price or additional shipping costs.

Once the returned product has been received and approved, our team will assist you with completing the exchange.

Return Refusals

PupDaily reserves the right to refuse a return if:

The return request is submitted more than 30 days after delivery.
The product does not meet the eligibility requirements described above.
The product has been damaged through misuse or improper handling.
The return was sent without authorization or to an address other than the address provided by our customer support team.

Unauthorized returns may not be eligible for a refund.

Order Changes and Cancellations

Orders are processed quickly after they are placed. As a result, we cannot guarantee that an order can be modified or canceled once it has been submitted.

If you would like to change or cancel your order, please contact us as soon as possible through:

https://pupdaily.co/pages/contact

We will make every reasonable effort to accommodate your request as long as your order has not already been processed or shipped.